Privacy Policy | Caroline Versallion

Effective date: 26 August 2026

Your privacy is important to me

I respect your privacy and am committed to protecting your personal information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how I collect, use and protect your personal information when you visit my website, www.carolineversallion.com, or contact me about my bespoke bridal design, dressmaking and wedding dress alteration services.

Caroline Versallion Bridal Couture is the "data controller" for your personal information, which means I decide how and why it is used.

Information I collect

I only collect personal information when it is necessary for my business and to provide my services to you.

This may include:

Your name, email address and telephone number
Your postal address, where needed
Wedding date and location
Details about your wedding dress requirements and preferences
Measurements and fitting information where relevant to your commission or alteration
Photographs, sketches and design inspiration you share with me, and photographs I take of fittings and work in progress
Booking, order and payment records
Your messages to me and any other information you choose to provide when making an enquiry or booking
Technical information such as your IP address, browser type and pages visited, if you accept analytics cookies
Your name, email address and marketing preferences, if you join my mailing list

How I collect your information

I collect personal information when you:

Submit an enquiry through my website
Complete an enquiry form at wedding fairs
Contact me by email, telephone or social media
Make an appointment or book my services
Enter into a contract with me
Voluntarily provide information through another form of communication
Visit my website (through cookies, where you have agreed to them)

I only collect information that is relevant and necessary for the purpose for which it is being provided.

How I use your information and my lawful basis

I will only use your personal information where I have a lawful basis for doing so under UK data protection law. These are:

What I do

Respond to your enquiry and arrange consultations and fittings

Design, make or alter your dress, communicate with you about your commission and take payment

Keep accounting, tax and business records

Send you marketing emails or newsletters

Show photographs of you or your dress on my website or social media

Use analytics and other non-essential cookies to improve my website

Keep my website secure and prevent misuse

Lawful Basis

Legitimate interests (running my business and replying to you)

Performing my contract with you, or taking steps at your request before entering into one

Legal obligation

Your consent, which you can withdraw at any time

Your consent, which I ask for separately

Your consent

Legitimate interest

I do not sell your personal information, and I do not use it for automated decision-making or profiling.

Photographs and images

I will only share photographs of you or your dress on my website, portfolio or social media with your clear permission, which I ask for separately from your booking. You can withdraw your permission at any time by contacting me, and I will remove the images from my own channels as soon as I reasonably can. I cannot control copies already shared or saved by others.

Marketing

I will only send you marketing emails or news if you have chosen to receive them. Every email includes an unsubscribe link, or you can contact me at versallion@msn.com to opt out. I will still contact you about an enquiry, booking or commission, because that is part of my service rather than marketing.

How long I keep your information

I retain personal information only for as long as necessary for the purpose for which it was collected, including providing my services and maintaining appropriate business, legal and accounting records. As a guide:

Information

Enquiries that do not lead to a booking

Measurements, fitting notes and design records

Invoices and payment records

Mailing list details

Photographs showing your face, used with permission

How long I keep it

12 months or until 9 months before date of stated event

12 months after your commission is complete

6 years

Until you unsubscribe

Until you withdraw your permission

When I no longer need your information, I delete or anonymise it.

Protecting your information

I take reasonable steps to protect your personal information from loss, theft, unauthorised access, disclosure, copying, use or modification. This includes using a secure, password-protected website platform, limiting who can access client records and storing paper records securely.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Sharing your information

I do not sell or publicly share your personal information.

I may share information where necessary to operate my business or provide my services, for example with:

Wix.com, which hosts and provides my website, forms and bookings
Payment providers such as Mettle, SquareUp, Lopay or Paypal
Email and newsletter services such as Mailerlite or Mailchimp
Accountants, bookkeepers and other professional advisers Beansprout Consultancy Ltd
Analytics and advertising services, only if you accept the relevant cookies

These providers may only use your information to provide their services to me. I may also disclose information where required to do so by law. I will only share information that is necessary for the relevant purpose.

Transfers outside the UK

Some of my service providers, including Wix, may process information outside the UK. Where this happens, I rely on safeguards required by UK law, such as adequacy regulations or approved standard contractual clauses.

My website uses cookies and similar technologies.

Some cookies are essential for the website to function properly and do not need your consent. Other cookies are used to understand how visitors use my website and to improve its performance and user experience. I will ask for your consent through my cookie banner before using any non-essential cookies.

You can change your choice at any time using the cookie settings button on my website, or manage cookies through your browser settings. Please be aware that disabling certain cookies may affect how the website functions.

Further information is in my Cookie Policy.

Third-party websites

My website may contain links to external websites, such as social media platforms or other third-party websites.

I am not responsible for the privacy practices, content or security of websites that I do not operate. I recommend checking the privacy policy of any external website you visit.

Your rights

Under UK data protection law, you have the right to:

Request access to the personal data I hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where applicable
Request restriction of how your information is processed in certain circumstances
Object to certain types of processing, including direct marketing
Request a copy of your information in a reusable format (data portability) in certain circumstances
Withdraw your consent at any time where I am relying on consent to process your information

To use any of these rights, please contact me using the details below. I will normally respond within one month, and I may need to confirm your identity first.

Providing information

You are free to choose whether to provide personal information when contacting me.

However, if certain information is necessary to respond to your enquiry, provide a quotation, arrange your commission or fulfil my services, I may be unable to do so without it.

Children

My services are for adults, and I do not knowingly collect personal information from children. If I make or alter a garment for someone under 18, I will deal with their parent or guardian.

Contact and complaints

If you have any questions about this Privacy Policy or how I handle your personal information, please contact me:

Caroline Versallion Bridal Couture Email: [EMAIL ADDRESS]

If you are unhappy with how I have handled your information, please contact me first and I will do my best to put it right. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or on 0303 123 1113.

Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website or legal requirements. Any updated version will be published on this page with a new effective date.